Delivery & Service Policy
Last updated: December 2025
1. Digital Service Delivery
Crimson Castle Shop provides a fully digital Software-as-a-Service (SaaS) platform. No physical goods are shipped or delivered. Access to the service is provided electronically through web and mobile applications immediately after successful subscription activation.
2. Subscription-Based Access
Active subscription is required to access Crimson Castle Shop features, including order management, analytics, inventory tools, and configuration settings. Subscription access remains available for the duration of the paid billing period unless cancelled.
3. Cloud-Based Platform
The platform is hosted on secure cloud infrastructure and is accessible from any compatible device with an internet connection. All updates, improvements, and security patches are deployed automatically without merchant intervention.
4. Service Availability
Crimson Castle Shop strives to provide high service availability. Temporary interruptions may occur due to maintenance, updates, or unforeseen technical issues. Scheduled maintenance will be communicated in advance whenever reasonably possible.
5. Updates & Feature Enhancements
As part of the SaaS model, Crimson Castle Shop continuously improves its platform. Feature availability may vary by subscription tier, and certain features may be modified or discontinued with prior notice.
6. Billing, Refunds & Cancellations
Subscription billing, cancellation, and refund eligibility are governed by our Refund Policy and Cancellation Policy. Crimson Castle Shop does not provide refunds outside the conditions specified in those policies or where required by applicable law.
7. Support & Onboarding
Merchants receive onboarding assistance and technical support during active subscriptions. Support channels and response times may vary depending on subscription tier.
8. Data Storage & Retention
Merchant data is securely stored and backed up regularly. Upon subscription cancellation, merchant data is retained for up to 90 days to allow data export, after which it is permanently deleted unless retention is required by law.
9. Service Termination
Crimson Castle Shop may suspend or terminate access for violations of our Terms & Conditions, non-payment, or unlawful use, in accordance with applicable laws.
10. Contact Information
Email: support@crimsoncastle.biz
Phone: +92 (334)-820-4806
Hours: Monday–Friday, 9 AM–6 PM (PKT)