Merchant Refund Policy

You may request a refund within 14 days of the initial purchase or subscription charge.

Refund requests submitted after the 14-day period may be denied, except where required by applicable consumer protection laws.

Refunds may be refused in cases of suspected fraud, abuse of the refund system, or violation of our terms.

You may cancel your subscription at any time through your account settings.

If you cancel within 14 days of the initial purchase, you may be eligible for a full refund.

After 14 days, cancellation will take effect at the end of the current billing cycle. No refunds are provided for unused portions of the subscription period.

The following items are generally non-refundable:

• Transaction and payment processing fees
• Delivery fees and commissions already processed
• Custom development or consulting services
• Marketing or promotional services
• API usage fees
• Add-ons or feature upgrades not cancelled within 14 days

1. Log in to your merchant account
2. Go to Account Settings → Billing
3. Submit a refund or cancellation request
4. Provide any requested supporting information

Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

We encourage you to contact our support team before initiating a chargeback. Unresolved chargebacks may result in account suspension, additional fees, or loss of refund eligibility.

Refunds related to service outages, billing errors, or permanent business closure are evaluated on a case-by-case basis.

• Email: support@crimsoncastle.biz
• Phone: +92 (334)-820-4806
• Hours: Monday–Friday, 9 AM–6 PM (PKT)